Latest PostsExceptional Educational Experience
Have you ever purchased something, asked someone for assistance, and had someone say, I don’t know – I just sell them! Unfortunately, that kind of mediocre service is all too prevalent these days, but it doesn’t have to be! You can be the talk of the town in a good way by implementing a process to guide your customer service expectations! Here are a few things we do to set TMC apart from the competition and deliver an exceptional experience for both our team and our clients ...Read More
Why Is Your Hair Wet?
As a busy business owner, I sometimes fill my schedule to the brim - with barely enough time in between tasks. And so it was this past Friday when I quickly showered after a long drive home and rushed to the grocery store to pick up some items for a Lions club event later that evening. As I was rushing through the aisles, grabbing the necessary items, I was stopped in my tracks by an inquisitive set of siblings. How come your hair is wet, the first brother asked. I had barely responded when the ...Read More
What an Honor!
This month we are focused on the businesses that are the BACKBONE of America- Small business USA. Stats and opinions vary on the actual definition of a ‘ SMALL ’ business but it is safe to say that a majority of the businesses we serve here at TMC are just like us- small businesses. So what’s it like to own and operate a small business in America? The answers are almost as varied as the many different kinds of businesses there are- every person’s experience is different b...Read More
Small Business America
One of the great pleasures of our business is that we get to work with so many small businesses across America. As we just celebrated Independence Day, we are again reminded of WHY we love what we do here at TMC. THE HEARTBEAT OF COMMUNITIES The small businesses we work with are the heartbeat of our communities. These are the places where you can go to connect with your local friends and families. Places where we see young kids getting ready to go back to school, a lady needing a cardboard box t...Read More
Keeping Employees Engaged
Dealing with employees can be one of the most challenging aspects of small business ownership, but it can also be one of the most rewarding – HOW you ask? Let’s start with a little history. Did you know that disengaged employees estimated at 70% of the workforce cost the US Economy around 370 Billion each year? That’s a lot of money and it’s coming out of YOUR pockets. Every time that revolving employee door turns it costs you money with onboarding costs, orientation time...Read More