I give high scores to those whom I believe really cares about their merchants. Sam and Hannah have provided me with invaluable info and service in my startup endeavors with TMC by patiently going over (and over) certain card reading procedures, and protocols, and have listened to my questions and concerns while making me feel a valued part of this network! Of course, I will refer anyone who is looking for an alternative card reading service to TMC!! These guys are fabulous!!