Reviews

I use TMC for my small business!!! It's getting bigger and alot of customers use cards!!! So it's very convenient to let them swipe, tap or chip. The only thing I can complain about is the 48 hours to get paid.

I have been with TMC for 16 years. They were recommended to me by my banker. ANY time I have a question, they are just a phone call away. Every year they do my credit card compliance survey for me (because it's just too complicated for me!) They even went the extra mile to get me a better rate on processing credit cards because I never had any chargebacks after years. They also set me up with a beautiful custom designed header as well in my credit card processing site. THANK YOU TMC for such awesome service! I'm never changing companies!

Super customer service. I'm always amazed at how nice everyone is. I can call with any questioln, big or small and I'm treated with a smiling voice and issue/question resolved. The phone calls are always promptly answered. I also love they are so close in Vancouver, WA. We are constantly being bothered with offers from other credit card processors. I feel the customer service I have received from TMC far out weighs any discount anyone could offer. I'm stating put!

As a new small business, I've had to learn just about everything. Total Merchant Concepts Inc. has been a trouble shooter, business consultant, selling coach, charge card processor and technical support. Everyone I speak with is helpful and frankly fun. Their attitude towards us, the customer, is respectful and problem-solving. They were recommended by my banker and am I glad he suggested I call and see what services they provide and at what cost. I actually spoke with someone who spent 45 mins to help me understand what it is they can do for me. Best choice. Best service. Great to have this team to support me.

Everyone I work with at Total Merchant Concepts is professional and courteous. They are very responsive and informative. I know when I need to call - which isn't very often - I will get what I need in a very timely manner by someone who is friendly and knowledgeable. I highly recommend TMC for both merchant services and leadership training.