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Meet Our Staff

Finding individuals who are committed to Excellence is not an easy task! Time and time again, we are asked -- ‘Where did you find your staff?’ and every time the answer is simple -- We got lucky AND we seek out integrity based people that are eager to embrace our service culture. Want to join our team?

Your Dedicated, Dynamic and Dependable TMC Team!

Dean Perry
Dean Perry 
Steady Support
When I started TMC 20 years ago, I had no idea where we would end up but I did know that we would be successful. Cheri and I enjoy working together and our strengths complement each other. You will never find me on a stage or speaking in front of a group (willingly) but I do enjoy the building aspect of business and finding ways to make things better. I guess you could say my passion is supporting my crazy bride! Our business has caused me to grow outside of my comfort zone and I am very proud of the team and the company we have crafted over the years. I enjoy the fast paced environment of merchant services and providing a level of service that cannot be matched in the industry. I am committed to making sure that your experience with Total Merchant Concepts is one of Excellence! When I am not working on our business, you can find me hunting, fishing or working on a building project of some kind. Being outdoors, spending down time with my wife and my son energizes me and enables me to work more efficiently in the business. I love to get on the tractor and spend time improving our property (including having a killer garden).

Cheri Perry
Cheri Perry 
Leadership Is an Inside Job
Welcome to our TMC family! When I was growing up, I did not think- I would REALLY like to own and operate a ‘credit card processing company’. I did however, KNOW I wanted to Lead something and be a business owner like my parents. Over the course of the last 20 years I’ve learned that growing a business and a family has required lots of internal work. We are all about personal growth and development here at TMC and we are now encouraging the businesses we serve to take a fresh look at enhancing their businesses with systems. Being involved with a dynamic group of dedicated individuals makes having PASSION for our business very easy! When I am not working on our business, I LOVE to speak and share with people, learn new things I can bring back to my team and more than anything, I love spending time with my Son Tyler and my Husband Dean- I am so blessed. It is my heart’s desire that you find more than just a business partner here at TMC, that you find a company filled with individuals dedicated to assisting you find your PASSION in your own business!
 


Tyler Perry
Tyler Perry 
TMC is Family
My parents started TMC the same year I was born so I pretty much grew up in the business. It is quite something looking back and realizing how much I learned and how much I actually remember from building the business with my parents. I always loved going with my Dad and delivering paper supplies while he installed the credit card machines. I also loved going with my Mom when she spoke to groups or tested cash advance terminals (I always got the dollars!!). Watching my parents work so hard and still find a way to make me feel like the most important aspect of their life was and still is my favorite part of TMC. People ask me if I will return to TMC and the truth is probably not. Both my Mom and my Dad have encouraged me to pursue my passion and currently, that is flying airplanes. I recently received my commercial airline pilot’s license and I am working toward a career in that industry. I do know that if I ever wanted to run my own business, I would call my parents for a merchant account AND lots of advice! Total Merchant Concepts is part of our family and I am so thankful to be part of it!
Christina Suarez
Christina Suarez 
Knowledge Queen
My name is Christina Suarez AKA Super Amazing Customer Service Specialist. I have an unquenchable thirst for learning and a passion for assisting business owners and employees thrive within their business and grow as human beings. I love watching business owners and employees that are passionate about their business environment and those that they serve. I know this is vital in helping make our world a better place to live in. I actively listen, care about their needs, research, and implement quality resolutions, tips, and tools with our merchants to exceed their business expectations. My skills come from various experiences such as being a mom of 6, wife of 14 years, friend, small business owner of D.A.D.S. Jerky and a professional student (AA in Early Childhood Education, AA in Business Management, BA in Human Services Management, and a Masters in Counseling Marriage and Family) I enjoy vacationing, sewing, cooking, social events with friends and family, multi-cultural opportunities, and I have an amazing relationship with Jesus Christ. I get great enjoyment working with the variety of businesses and business owners here at TMC. My personal goal is to make sure each merchant I work with feels like I am their personal business representative and that no challenge or concern is too big (or too small) to be taken care of with integrity, genuine care, superior knowledge, expertise, enthusiasm and passion!
Bella Struckmeier
Bella Struckmeier 
Be Our Guest (from Beauty & the Beast)
Hello! My given name is Denise but I go by Bella since we have another Denise here at TMC. I have been married since 1997 and have a wonderful son (yes, he may be the best son in the world) who is entering his teen years. I love helping others and giving back when I can. I have volunteered as President and Treasurer for a local little league and now chair a position in the district staff, giving back to the kids and their love for baseball! Yes, that is right; I am a huge baseball fan. If you catch me on a Tuesday I will be proudly wearing orange to support the San Francisco Giants. My family comes before anything.
 
I graduated from Western Culinary Institute in 1997 with honors. I love food and worked in the culinary industry for over a decade. It is a true pleasure to use that expertise when working with restaurants or like businesses here at TMC. I have a strong passion for serving food AND people!. If I hear you say, “thank you for making my business easier,” I know I have done my job. I also have a passion for business management and that is why I find myself serving businesses here at TMC. You will find me here sharpening my skills and looking for more and more ways to be of service!

Nate Lee
Nate Lee 
Relentless Pragmatism to Achieve True Greatness
When I am not being terrorized by my adorable cat Remmi, I am tackling one of many things to always better myself.
I view myself as a scientist. My field of expertise is all things business. Some would say it’s more of a soft science like history or English, while others say it’s a hard science because of the finance and economic parts. I consider myself lucky to call it both, and to call myself an academic of a topic that affects everything human societies do.
Currently I have a B.S. in Business Management with a certification in Project Management. Beyond that, I am pursuing my MBA, Instructional Design certification, and Business Analyst certification. The few breaks I have between these and work are spent with my amazing and beautiful girlfriend Kara, and playing video games.

Kari Frabel
Kari Frabel 
Passionately Pursuing Service
Spending time with my amazing family and being outdoors really fuels me. I enjoy watching my children explore their interests, spending time with my husband Jeff and finding ways to use my creative gifts. You can often find me taking a hike, going camping on the weekends or working on our home. I am passionate about people and about completing tasks and projects in an excellent manner and that is one of the main reasons I love working here at TMC. Every time I talk to someone and learn about their business and their life, it gives me the opportunity to learn something new and expand my ability to serve. It also warms my heart to receive the generous feedback our merchants and vendors share on a routine basis. I am a firm believer in doing what you love because life is too short and I LOVE working at TMC.

Corey Gleason
Corey Gleason 
Creatively Caring For You
I have spent many years in the service industry and bring that experience with people and problem solving to my position on the team at TMC. I also bring my knowledge of NLP, Hypnosis, Reiki along with other healing and communication modalities.
I have been happily married for 19 years and am the Mom to two wonderful fur-babies. I have a love of all things creative and enjoy crocheting, photography, and Broadway musicals.
My passion is helping people and in the complex world of credit card processing, I hope to be the light that helps guide your business to success.

Hope Sandusky
Hope Sandusky 
Serving and Leading Others, Because it is a True Calling
Hope; Often mistaken for Marvel Super Heroine “Jean Grey”, has 3 college degrees…. that she does not use. She discovered that helping business owners and their employees cope with daily business struggles was what she wanted to do for at least 40 hours a week. She spends her time away from work rescuing animals and giving them a dream home, on her small hobby farm her husband bought her. Hope loves to live life and share her personal and work experiences with others in the “hopes” it will enhance their journey. Hope recently became a certified DISC behavioral specialist and looks forward to spending more time speaking publicly.
Kerry McKendall
Kerry McKendall 
Passion Personified
I’m Kerry! Interesting spelling right? Yep, spelled like a guy, or a County in Ireland (I do have Irish ancestors). Or the proverbial “Irish Kerry Cow”.
Given the opportunity to choose between the definitions above, or perhaps Wikipedia who gives the description: “Kerry (KER-ee) (alternatively “Kerri”) is both a masculine and feminine English language given name of Gaelic (Irish) origin. In its original form Ciarraighe (Ciarrai), it denoted the people of Ciar (Ciar-raighe), Ciar being the son of Fergus mac Reich, who gave his name to County Kerry”. (What????). Or the Urban Dictionary's definition: “A beautiful girl who excels in multiple facets of life. She is extremely attractive and desired by all. Some may even describe her as a goddess. She is perfect in every single way. Everyone loves her. She must be a Kerry”. I’d go with the last one…wouldn't you???
Now that we have that settled, and in a more serious vein…..
Relationships are as crucial in the world of business as they are in our personal lives. Having spent over 40 years in the business world and realizing the importance in this area, developing those trusted relationships with our Merchants and Referral Partners here at TMC is my absolute passion!. Hence, my title "Legendary Relationship Cultivator”. I take that title seriously and am committed to going the extra mile and taking the extra steps necessary to provide the best possible experience for our business partners.
On the family side of life, I was married to my best friend and love of my life for 49 years before he was called home. Just kids when we married, we literally grew up together and I am so very grateful for every second I had with my Greg. We were self-employed for 45 of those 49 years, raised 5 wonderful children and have 11 awesome grandchildren. I always wanted to pursue a career in either law, or the medical field and I do believe I accomplished both, although not formally, over those wonderful years!
In my free time, you might find me writing, reading a good inspirational book, doing some sort of medical research, taking photographs, broadening my culinary skills or building new awesome relationships!

Amanda Evans
Amanda Evans 
Compassion is Everything
I would like to start by saying that I value you! I understand that we all have unseen struggles in our lives from day to day. My passion is to help others in any way that I possibly can. I have multiple years in customer service and over the years, I have learned that to truly help someone, you must have real compassion. I know that I may not be able to help with every struggle that you have, but I am certain I can help you to reduce any struggles you may have in operating your business as it relates to our products and services. When I am not working here at TMC, you can find me out 4 wheeling or spending time with my husband and I really love the outdoors.
Welcome to our TMC family.

Denise Walter
Denise Walter 
Lead With Relationships
I love to read and learn!!! Anything that provides personal and professional growth enriches me. I am a learner for life!! My husband and I have been married for over 30 years and we have two wonderful sons!! We are a tight family who loves to travel. I’ve recently dealt with the C word and been blessed by the addition of my Granddaughter Willow; my life has been transformed. Relationships have always been important to me but they are even more so today; life truly is SHORT. I have been fortunate to have worked for some of the best companies both locally and internationally. Nothing compares to working for Total Merchant Concepts!! I am HUGE on integrity and I am thankful that the Perry’s and my fellow teammates have that same mindset!! My background is finance and accounting but I have also managed retail organizations and was a co-owner of a local fabrication shop. My goal is to provide our merchants with a phenomenal customer service experience that helps them grow their business and realize their dreams.
Susan Pengelly
Susan Pengelly 
Bringing Fun to TMC!
My name is Susan and I am a creative and fun person who loves to help people! Spending time digging into the problems that plague small business owners and finding the best possible resolutions makes every day at TMC new.
I try to use kindness and humor to keep my team excited and involved while spending so much time together in what can be a very hectic workplace.
As a classically trained Pastry Chef I love to cook and bring joy to my friends. (Although most of my team would say that I don’t spread this type of joy often enough)
I enjoy spending time with my family playing cards and board games and exploring the beautiful Pacific Northwest with my boyfriend.
Joe Taylor
Joe Taylor 
Integrity Matters
Your true reputation is what people say about you when you leave the room. To most people, the evidence of success is seen as the type of car you drive, the house you live in, the size of your bank account, etc. To me a successful person has created a foundation of integrity built upon the bricks of honesty, hard work, patience, never ending self-improvement, hope, courage, vulnerability, humility, compassion, self-reliance, love, personal responsibility, transparency, and faith.
For over 20 years, TMC has been standing on a foundation that was built on these same bricks which I believe is why I have been partnered with TMC for nearly 9 years.
The fancy car, big house, boat, jewelry, and money can all be swept away in an instant, but a person’s reputation, character, and integrity cannot be taken away. It is this belief that fuels my drive to be a better man today than I was yesterday.
I learned long ago to always be looking for ways to improve myself. I read books, listen to audio presentations, and attend seminars to help me go to the next level. I try to associate myself with people who are a few rungs higher than me on the ladder of success so that I am encouraged that I can get there and hopefully they will give me a helping hand on the way up.
In turn, I have dedicated myself to do the same for others. I enjoy helping people grow by adding value and encouragement to their lives. Working with an integrity based company allows me to build a strong foundation with our merchants creating long lasting relationships.

Shannon Fry
Shannon Fry 
Whatever You Need!
Hello, and thank you for stopping by to learn a little more about Shannon Fry, TMC’s Administrative Superstar! With a title like that, you’re probably asking yourself, “What exactly does an ‘Administrative Superstar’ do all day?” right? The answer is: pretty much everything!!
 
Ultimately, we like to think of our Superstar as our team’s “Right Hand”. This is probably a good thing, as Shannon has a hand in so many areas of the company; customer service, equipment/inventory management, team & referral partner support, billing, management & operations support and really, most anything that comes along that needs attention. With her high analytical aptitude, she is often utilized as a second pair of eyes (this has nothing to do with the fact that she wears glasses!). She has a talent for finding typographical errors, sorting through to help decipher funding challenges on merchant statements, and really, she helps to make confusing things make sense!
  
Shannon has been managing small businesses throughout most of her life ~ at 12 years old, she spent her newspaper-route money to buy ponies to train and then sell to local loving families (truth be told, the paper route was pretty much in place to fund her pony habit). As time passed, she found that there was something special about small/family owned businesses ~ there is a sense of family and community that seems to get lost in the corporate world. With this in mind, Shannon strives to help small businesses grow and thrive! She’s worked with family run franchises as well as independently owned businesses and has found that so many business have untapped potential ~ her goal is to help as many small companies as she can, to excel beyond their wildest expectations!
   
On a more personal side, Shannon and her husband Tim were married back in 1996, and have two amazing children. She finds the ocean rejuvenating, enjoys camping, traveling, reading (a lot! ~ Seriously! Share the title of your favorite book with her - she would love to read it!), and has a passion for writing. She attends several workshops each year to continue feeding her arsenal of tools to help anyone she comes into contact with ~ whether it is lending an ear to listen to concerns, offering advice or helping to construct someone’s future to see their dreams come true.
She looks forward to a bright future of both personal & professional growth and finding ways to share her knowledge and experience with everyone!

Alex Nickoloff
Alex Nickoloff 
Loving What I Do; Doing What I Love!
Confucius says “Choose a job you love, and you will never have to work a day in your life.” I have definitely found that at TMC! I have been in the Merchant Services Industry since 2007 and fell in love! I have been able to work in Customer Service and Technical Support so I have the foundation that allows me to be very knowledgeable and move into a Consultant position. Now that I have the privilege of being a Trusted Business Consultant, I get the opportunity to work for and help many different businesses; large and small. I love that I can be the shining light in a business owner’s day after they have spent so much time trying to navigate the murky waters of Merchant Services. My goal is find the right payment acceptance tools for each business I serve. I am also passionate about helping business owners grow, save time and money, and reach their ultimate dreams! When I am not working, I am first and foremost a Mommy to my Son Christian- he is definitely my WHY. I love softball, being on the river and really spending quality time with friends and family.