Latest Posts

Staffing & The Seasons

It is amazing what a few SEASONS do to your train of thought- on most everything! I was listening to John Maxwell over the weekend and heard a lesson out of his book Leadership GOLD, that made me pull my car over. The lesson was related to staff members and the fact that you do not usually END a game with the same team you fielded at the beginning. I have to tell you that the message touched my heart and reminded me of the Seasons of Staffing. Here are the lessons I took from John Maxwell's mast...

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The Lesson in the Unexpected

I love attending events and stretching my mind as a business owner. Learning how can I make things better for my company, for my staff and for the finances is a never-ending journey. Maybe you can relate! What I find most intriguing however, is when unexpected situations end up teaching me the best lessons. I recall an event when I ended up catching a flu bug and was only able to attend 1 of the three days scheduled for the conference. As luck would have it, I was traveling with two of my team m...

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Calculating Your ROI

We have, from time to time, made the decision to close our office for a training day, and have our team attend training seminars, webinars and events. The events themselves are always a huge success however determining what the return on investment ROI was can be more difficult! With a product or service, the ROI is easy to calculate. You spent X number of dollars on a product, which resulted in increased sales or productivity. Comparing the sales numbers or productivity before and after the pur...

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Keeping Employees Engaged

Dealing with employees can be one of the most challenging aspects of small business ownership, but it can also be one of the most rewarding – HOW you ask? Let’s start with a little history. Did you know that disengaged employees estimated at 70% of the workforce cost the US Economy around 370 Billion each year? That’s a lot of money and it’s coming out of YOUR pockets. Every time that revolving employee door turns it costs you money with onboarding costs, orientation time...

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All Hands On Deck

Delivering EXCELLENCE requires an ' All Hands On Deck ' attitude! We continue adding new team members to our TMC team to serve our referral partners and merchants! The process of training new people to represent your company or brand is not easy but it is something that business owners must get good at, if they want to continue growing their businesses! Here are a few of the things we have been working on to keep the promises we make to our merchants; we hope you get some value out of the inform...

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